Visitor Experience Volunteer Role
Role title: Visitor Experience Volunteer Role
Principal function: To ensure that all visitors to the museum, gift shop and tea room have an enjoyable, memorable experience.
Duties: To assist and serve customers, including making and serving drinks in the tea room, providing a service of the highest standard
To welcome general visitors and groups to the museum and tea room and introduce the tour guide to the group when appropriate
To assist in stock processing, including sorting, stocktakes, pricing and displaying of goods in both the museum gift shop and tea room
To be involved in cash handling and till operation, both in the tea room and gift shop
To assist with clearing tables/loading and unloading dishwasher in the tea room.
To assist in keeping the gift shop, tea room and museum neat and tidy
To promote public understanding of the work of Port Sunlight Village Trust and the importance of raising funds through Port Sunlight Museum’s gift shop
To answer visitor enquiries about village history/museum displays and facilities
To promote the sale of guides and trails
To be involved with stewarding in the Museum Some lifting may be required
This list is only a guide to the types of duties that may be required.
Reporting to: Visitor Services Manager and Tea Room Supervisor.
Location: Port Sunlight Museum
Hours: By arrangement / A minimum of half a day per week is preferred, 9-1 or 1-5 weekdays & weekends are available
Dress Code: A black blouse/shirt, jumper, cardigan or t-shirt and black skirt or trousers must be worn. Unfortunately we do not currently provide a uniform. A volunteer badge must be visible at all times. P.T.O
Training: Induction training Welcome pack Induction checklist
Job specific training: All operational procedures
Personal qualities required:
• Strong communication skills
• Smart appearance
• Enjoy working in a team environment
• Enjoy working with the public
• Possess or would like to develop strong customer care skills
• Confident in handling cash
• Possess or would like to develop display & merchandising skills
• Security conscious